Refund and Cancellation

Effective date: 18 October 2026

Purchases from a distributor or shop

If you bought Kinu from a distributor, shop or restaurant, their refund and return practice applies. If you have a quality problem with a pack, email us with the batch number, a photo and where you bought it, and we will look into it. See also our Quality and licences page.

Orders placed on this website

Cancellation

You can cancel an order before it is dispatched by emailing sales@vishvprabhafoods.com with your order number. We then refund the amount you paid. Once an order is dispatched it cannot be cancelled.

Returns

Because Kinu is a food product, we cannot take back opened or unwanted packs for change of mind. We will replace or refund products that arrive damaged, leaking, wrong, or that are expired or defective.

How to report a problem

Email sales@vishvprabhafoods.com as soon as you notice the problem, with:

• your order number or invoice;
• the batch number printed on the pack;
• clear photos of the pack and the cartons; and
• where and when you received or bought it.

We may ask you to keep the product until we have looked at it.

Refunds

Approved refunds are paid to the original payment method. The time they take to appear depends on your bank or payment provider. For cash-on-delivery or invoice orders, we will agree the refund method with you.

Your legal rights

This page does not limit your rights under the Consumer Protection Act, 2019 or other Indian law.

Contact

Vishvprabha Foods Private Limited, Block No. 501, Post Toranvera Village, Dharampur Road, Tal. Khergam, Navsari, Gujarat 396040. Email: sales@vishvprabhafoods.com.