Shipping Policy
Effective date: 18 October 2026
How most customers receive Kinu
Kinu is supplied through local distributors. If you buy from a shop, restaurant or distributor, delivery is arranged by them. Use Find a distributor to see who serves your pin code.
Carton orders from this website
Where carton ordering is switched on, we deliver only to pin codes that we serve. If we do not serve your pin code, checkout will tell you and you can send a bulk enquiry instead. Distributors can order cartons at trade prices through the distributor portal.
- Minimums: minimum cartons and minimum order value (which differ for customers and distributors) are shown in your cart.
- Charges and timing: delivery charges and the expected delivery time for your pin code are shown at checkout or confirmed by our team before dispatch.
- Dispatch details: after dispatch we record the transporter, LR number and dispatch date, and share the GST invoice link. You may receive these by email.
- Invoices: enter your GSTIN at checkout if you want a GST invoice in your business name.
When your order arrives
Check the cartons before you accept them. If anything is damaged, leaking or missing, tell the delivery person, take photos, and email sales@vishvprabhafoods.com with your order number, the batch number printed on the pack, and the photos. See our Refund and Cancellation page for what we do next.
Delays
Weather, transport strikes, road closures and other events outside our control can delay delivery. We will tell you if your order is affected.
Contact
sales@vishvprabhafoods.com